Terms of service

1. About these terms

These terms cover use of Appointment Cloud, an appointment scheduling platform provided under the Appointment Cloud platform name. The operator’s registered legal name has not yet been supplied; the current contact location and support address are shown above. In these terms, ‘we’ means that operator, a ‘business’ means an independent service provider using the platform, and a ‘customer’ means someone arranging an appointment with a business.

When creating a business account, you must review and expressly accept the version of these terms shown on the registration form. If you act for a business, you confirm that you have authority to do so and the legal capacity required to enter this agreement. Customers should also review the chosen business’s booking information and policies before submitting an appointment.

2. The platform and independent businesses

Appointment Cloud helps businesses publish services, organise staff availability, receive appointments, provide payment instructions and record their own acknowledgement of offline payments. The business offering the appointment supplies the underlying service. Your appointment contract is with that business; these terms govern use of the platform.

Businesses are responsible for accurate service descriptions, qualifications and permissions required for their work, lawful pricing, bank details, opening hours and customer policies. A listing is not a certification or endorsement of a business, its staff or its services. Each party remains responsible for its own actions and legal obligations.

3. Accounts and team access

Provide accurate account information and keep it up to date. Verify your email address, protect passwords and private verification links, and use the security controls required for your account. Contact support using the address above if you suspect unauthorised access.

Business owners must grant team access only to authorised people and review that access when responsibilities change. A staff member’s job title or specialty does not itself grant account permissions. Do not impersonate another person, share an account to bypass access controls or access another business’s private information.

4. Appointments, availability and staff

Before submitting a booking, check the service, business, date, displayed timezone, price, payment requirement and applicable policies. Use accurate contact details so the business can reach you. Displayed availability can change; the platform’s recorded booking status is the reference for whether a reservation has been made or confirmed.

A temporary form hold lasts ten minutes and is separate from any payment deadline. Submitting a booking that requires a deposit or full payment reserves the appointment as pending payment until the disclosed deadline. A pending payment appointment is not a confirmed appointment.

Each business decides whether customers can select a staff member. If selection is unavailable, the platform assigns eligible staff. Contact the business about a particular accessibility, suitability or staff requirement before booking; do not assume an unoffered choice is guaranteed.

5. Prices, currencies and payment instructions

The business selects US dollars (USD), pounds sterling (GBP) or Canadian dollars (CAD) for its services. Customers cannot change that booking currency in the platform, and Appointment Cloud does not convert currencies. Check any bank conversion or transfer charges with your bank and the business before paying.

The booking instructions identify the deposit or full amount required, the currency, the receiving bank details, the appointment reference and the payment deadline. Use the appointment reference when making the transfer. Verify unexpected requests to change bank details directly with the business using a trusted contact method.

Worldwide business registration does not guarantee that a business can lawfully offer every service in every location or receive every type of international bank transfer. Businesses and customers must check applicable local requirements and their bank’s capabilities.

6. Offline transfers and receipt acknowledgement

Appointment payments are made directly to the business outside Appointment Cloud. The platform does not collect, hold, escrow, transfer or automatically refund appointment funds, and it does not independently verify your bank transaction.

An authorised business representative checks the business’s bank account and records receipt. A recorded platform payment receipt or acknowledged-payment status reflects that business acknowledgement; it is not an independent bank confirmation. Sending a transfer or entering an appointment reference does not by itself confirm a booking.

The business sets the payment window, which starts when the booking is submitted. The deadline is shown before you commit and in the payment instructions. If the required amount is not acknowledged before the deadline, the reservation can expire and the slot can be made available again. Allow time for bank processing and the business’s acknowledgement, and contact the business promptly if you have paid but the booking is still pending.

A payment recorded after the deadline does not automatically restore the slot or confirm the appointment. The business must review the circumstances with the customer. These terms do not impose a fixed outcome for a late transfer, a delay in acknowledgement or an overpayment, and do not remove any remedy required by law.

7. Changes, cancellations and refunds

The business must disclose its applicable cancellation, rescheduling, no-show, deposit and refund conditions before the customer books. Those conditions must comply with applicable law. Do not assume every booking or payment is non-refundable, or that a platform-wide cancellation period applies.

Contact the business to request a change, cancellation, correction or refund. Any refund of an offline appointment payment is handled outside the platform by the business and relevant payment parties. These terms do not promise an automated cancellation, rescheduling, dispute or refund facility.

Mandatory consumer cancellation, refund and other statutory rights continue to apply where relevant, even if a business policy or these terms suggest otherwise. The availability and extent of those rights depend on the transaction and applicable law.

8. Responsible use and business content

Use the platform lawfully. Do not publish misleading or unlawful services, send unsolicited marketing through appointment communications, upload malicious material, create fraudulent bookings or payment records, interfere with service availability, bypass security or scrape private customer or business information.

Businesses retain their rights in their own names, descriptions, branding and other content. By supplying content, you permit us to store, display and process it as needed to provide the platform and make your chosen public listings available. This permission does not transfer ownership of your content or permit unrelated advertising uses.

Supply only information you are entitled to provide. Appointment forms are for booking details; do not include bank passwords, PINs, one-time banking codes, payment-card credentials or unnecessary sensitive personal information. Businesses are responsible for assessing whether the platform is suitable for any regulated or sensitive service they offer.

9. Personal information and communications

Account and appointment information is used to operate the relevant account, arrange appointments, send transactional messages and protect the service. The business uses customer details for its appointment and service responsibilities. Businesses must provide applicable privacy information and have a lawful basis for the information they submit or use.

A separate privacy notice must explain the operator’s data practices and applicable rights; these terms are not a substitute for that notice or a data-processing agreement where one is needed. Accepting these terms does not provide blanket consent to marketing or unrelated data use. No particular data-retention period or international data location is promised by these terms.

Email delivery can be delayed or fail. Check the recorded booking status and contact the business if you are unsure of your appointment or payment deadline. Transactional messages are not evidence that the business has received funds.

10. Service availability and access restrictions

We aim to keep the platform reliable, but maintenance, network failures, third-party outages and security incidents may affect access. These terms do not promise uninterrupted availability or a particular response time. This does not exclude any standard of care or remedy that applicable law requires.

Access may be restricted where reasonably necessary to address suspected fraud, unauthorised access, unlawful content or material misuse, or to comply with law. We will consider the circumstances and provide an explanation and contact route where lawful and reasonably practicable. A restriction does not automatically erase existing appointment obligations or remove a customer’s refund or other legal rights.

You may stop using the platform and contact us about account closure or personal information. Existing appointments, disputes and legally required records may need separate handling. Closure and information requests remain subject to applicable rights, existing obligations and lawful record-keeping requirements.

11. Platform charges

Appointment charges owed to a business are separate from any charge for the business’s use of Appointment Cloud. These terms do not set subscription prices, trial periods, billing cycles, commission rates or automatic renewal terms.

Any paid platform plan must be presented with its price, billing and cancellation conditions and accepted separately before charges are authorised. Accepting these terms alone does not authorise a subscription debit or an appointment payment.

12. Responsibility, complaints and legal rights

Each party is responsible for the consequences of its own conduct to the extent required by applicable law. We do not assume the independent business’s service obligations merely by providing scheduling tools. Nothing here excludes liability or a remedy that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence where applicable.

For the underlying service, an offline transfer, a payment acknowledgement or a business refund, contact the business first. For platform access, security or conduct concerns, use the operator support contact above. This does not require you to complete an internal complaint process before exercising a legal right or contacting an appropriate regulator or court.

No mandatory arbitration, class-action waiver, exclusive court venue or contractual limitation period is imposed by these terms. Applicable mandatory law and available legal remedies remain in effect. If a term is unenforceable, the remaining terms continue only to the extent permitted by law.

13. Changes to these terms

This page identifies its document version. The platform records the version and document link expressly accepted at business registration. Retain a copy for your records; you can print or save this page using your browser.

Any revised terms will be published as a new version. Material changes will be brought to affected users’ attention, with fresh agreement obtained where required. A new version does not silently change a past appointment’s recorded price, currency, payment instructions or disclosed booking conditions, and continued use alone is not treated here as blanket agreement to every future change.